Terms of Service
Who we are, and what this covers
These Terms are between you and Styla, a company based in Canada. They govern styla.ca, the Styla browser extension and bookmarklet, the fit widget wherever it appears on a retailer's store, and the Styla app for Shopify. By using any of it, you accept these Terms. If you do not, do not use the service.
What Styla does, and what it does not
Styla estimates clothing sizes by comparing measurements you provide against a brand's published size chart, and answers questions about fit. A recommendation is guidance, not a promise. Real garments vary between production runs, fabrics behave differently, charts contain errors, and people prefer different amounts of room. Always check the brand's own chart and returns policy before you buy.
The fit assistant is powered by a large language model. It can be confidently wrong. Do not rely on it for anything that matters without checking.
We are not a party to your purchase. When you buy from a retailer, that contract is between you and them. Their terms, prices, shipping and returns policies apply. We do not sell garments, hold stock, take your order, or handle your return.
Acceptable use
- Do not misuse the service, attempt to disrupt it, or access it in ways we have not authorised.
- Do not scrape, bulk-download, reverse engineer, or resell the service or the data in it.
- Do not use it to break the law or infringe anyone's rights.
- Do not submit another person's measurements or details without their permission.
- Do not use the fit assistant to generate unlawful, abusive, or deliberately misleading content.
Your account
You are responsible for keeping your password secure and for what happens under your account. Tell us promptly if you think it has been compromised. You must be at least 16 to hold an account. You can delete your account at any time; we may suspend or close one that breaches these Terms, and where it is reasonable to do so we will tell you why first.
Our intellectual property
Styla's software, sizing engine, interfaces and branding are ours and are protected by law. Nothing here gives you a licence to copy or redistribute them. Feedback you send us we may use freely, without obligation.
Your measurements
Your measurements are yours. We use them to size you and for nothing else — see the Privacy Policy. If you use the widget without an account, they stay in your own browser on that retailer's store, and clearing that site's data removes them.
Sharing your size
You may share your fit profile with someone else, for gifting or for a stylist. You choose who, and you are responsible for that choice. They can see the sizes we recommend for you. You can revoke a share at any time, which stops future access — it cannot un-see what has already been seen.
Paid features, and refunds
Some features are paid, such as unlocking a full brand-match list or a wedding-party report. Prices are shown before you buy and are processed by Stripe. Taxes may be added depending on where you are.
These are digital products delivered immediately. Once the content has been delivered, payments are generally non-refundable — but this does not affect your statutory rights, and where consumer law gives you a right to cancel or a refund, that right applies regardless of what this paragraph says. If a paid feature does not work, or is not what we described, contact us and we will refund it. We would rather refund you than argue.
Where we offer a subscription, we will tell you the renewal price and date before it renews, and you can cancel any time before the next renewal.
Installing the app
When you install the Styla app on your store you grant us permission to read the information the app requests — your products, inventory, shipping settings and published theme — so we can recommend sizes on your product pages. We do not request your customer records or your orders. You confirm you are authorised to install apps on that store and to give us the information you give us.
Your data stays yours
Your catalogue, your size charts and your settings belong to you. We use them to provide the service to you and to the shoppers on your store, and for nothing else. We do not share them with other retailers, and we do not use one retailer's charts to serve another's storefront.
We may use aggregated, de-identified information — statistics that cannot be linked to you, your store or any shopper — to improve the accuracy of our sizing.
Accuracy of what you give us
Recommendations are only as good as the size chart behind them. You are responsible for the accuracy of the charts and measurements you upload, and for the units they are in. If your chart is wrong, our recommendation will be wrong. We may decline to serve a chart that fails our validation checks, and we may hold a chart back from shoppers until it has been reviewed.
Shoppers on your store
For shopper information collected through the widget on your store, you are the controller and we are the processor. We process it on your instructions and only to provide the service. You are responsible for telling your shoppers about it in your own privacy notice. A data processing agreement is available — ask at contact@styla.ca.
Fees, and ending it
Where the app is paid, charges are billed through Shopify on the terms shown at install. You can uninstall at any time. On uninstall we stop processing, and we erase your store's catalogue, charts, settings and sessions — Shopify notifies us 48 hours after uninstall and deletion follows. Reinstalling after that point starts from empty, so export anything you want to keep before you uninstall. We may suspend or end service for non-payment or for a breach of these Terms.
Availability
We aim to keep the service up but we do not promise a particular uptime unless we have agreed one with you in writing. We may change or discontinue features; where a change materially reduces what the app does, we will give you reasonable notice.
Disclaimers
The service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that a recommendation will be correct for a given garment, that the service will be uninterrupted, or that it will be error-free.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above do not apply to you and nothing in these Terms limits rights that cannot be limited by law.
Limitation of liability
To the fullest extent the law allows, Styla is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the service — including the cost of a garment that did not fit, its return shipping, or alterations.
Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred Canadian dollars. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Indemnity
If you are a retailer, you will indemnify us against third-party claims arising from the information you give us being inaccurate or unlawful, from your use of the service in breach of these Terms, or from your failure to give your shoppers the notices your own law requires of you.
Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction, except that if you are a consumer you may bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer laws of that country.
Before starting formal proceedings, please email us. Most things are quicker to fix than to litigate.
Changes to these Terms
We may update these Terms. The date at the top shows the current version. For changes that materially affect your rights we will give notice — by email to account holders and retailers, or in the app — before they take effect. Continued use after that means you accept them. If you do not, stop using the service and, if you are a retailer, uninstall the app.
General
If any provision is unenforceable, the rest stays in force. Our not enforcing something is not a waiver of it. You may not assign these Terms; we may assign them as part of a merger or sale of the business. These Terms and the Privacy Policy are the whole agreement between us on this subject, unless we have signed something else with you.
Contact
Questions about these Terms: contact@styla.ca.